The recently released movie, Horrible Bosses, is about three friends who have three . . . you guessed it, horrible bosses. While it might be fun to watch Jennifer Aniston play a bad character, the movie brings up some interesting issues about authority figures and their power to affect people’s lives.
In the early 60s, a guy named Stanley Milgram did some research into the willingness of people to follow directions given by those in authority. The question Milgram contemplated was: If you were asked to shock someone with 400 volts of electricity, would you do it just because someone in a white lab coat told you to do it as part of an experiment? You may think not, but you may be surprised.
What Milgram was looking for was how authority leads to obedience. Isn’t that kind of what happens to you at work? You’re at the mercy of your leader or manager. You do what they tell you to do, because they are your superior, and you figure you should listen. Part of what makes up your personality is the part that is willing to obey commands that may not necessarily make sense to you.
There may be a few people you’d like to shock some sense into at work. We’d like to think we’d be the test subjects that wouldn’t have pushed the button to deliver the shock to the recipients. The thing was, though, although the people thought they were delivering a shock, they weren’t delivering any voltage at all. The people who were supposedly being shocked were actors who were just pretending to be shocked.
The people Dr. Milgram used as the “shockers” in his experiments were only paid $4.50, and were found through advertisements placed in newspapers. The reason Dr. Milgram wanted to do these experiments in the first place was what he’d seen the people in Germany doing in response to Hitler’s leadership. He was interested in answering a question that had haunted him from childhood: “What psychological mechanism transformed the average, and presumably normal, citizens of Germany and its allies into people who would carry out or tolerate unimaginable acts of cruelty against their fellow citizens who were Jewish, resulting in the death of six million of them?”(Blass, 2004).
His interest in this led him to conduct experiments into obedience, and he set up a simulated shock-generator box that had a label on it that read, “SHOCK GENERATOR , TYPE ZLB,
DYSON INSTRUMENT COMPAN Y, WALTHA M, MASS OUTPUT 15
VOLT S – 450 VOLT S” (Blass, 2004, p. 79). Initially, the “shocker” started giving a low voltage of what they believed was an actual shock, and they were then asked to gradually increase the voltage in response to suggestions from the experimenter, who would say things like:
1. Please continue.
2. The experiment requires that you continue.
3. It is absolutely essential that you continue.
4. You have no other choice, you must go on.
The experiment was intended to show just how far the “shocker” would go, based on receiving commands from someone in authority. This was all part of an experiment done at Yale. Predictions on how many people would be willing to continue to shock at high voltage levels were low … about 3%. In actuality, however, 65% were willing to give them the juice at the maximum level. Only 1% of the participants in the experiment, after having learned that it had been fake, were sorry they had participated.
Milgram had the following to say about the results: “Ordinary people, simply doing their jobs, and without any particular hostility on their part, can become agents in a terrible destructive process. Moreover, even when the destructive effects of their work become patently clear, and they are asked to carry out actions incompatible with fundamental standards of morality, relatively few people have the resources needed to resist authority” (Milgram, 1974). Milgram went out of his way to ensure that this simulation looked real. He wanted those doing the shocking to believe they had actually caused the person receiving the voltage pain. Those receiving the fake jolts would emit pitiful screams, begging the person to stop shocking them.
“The obedience experiments presented a disturbing view of human behavior. Milgram, his colleagues, and later the public were surprised by the sheer power of an authority to compel someone to hurt an innocent person, despite the absence of any coercive means to back up his commands” (Blass, 2004, p. 93).
What does this say about our personalities? Think about Dwight Shrute on the TV show The Office? Isn’t he willing to do just about anything that Michael tells him to do to please his boss or, in other words, a person of authority? We’ve all worked alongside the Dwights of the world. Is it Michael who is to blame for how Dwight acts because he takes advantage of his willingness to please? Possibly. How do you keep from turning into Dwight? How are you supposed to question your boss? In hard economic times such as we have experienced recently, many people find it difficult to turn down any request at work. Fear of losing one’s job is a big factor in what we will allow. Unfortunately, many may not feel as if they have a choice, and will comply with demands.
Is it OK to never question authority? There comes a point when employees feel psychologically abused, whether they recognize it or not. When someone is constantly a target of abuse of authority, they may not realize what’s happening right away. One instance of someone in authority making a negative comment may go unnoticed, however, should the comments continue, that can constitute an abuse of authority. This abuse can lead to poor work performance as the employee’s self-esteem drops.
This excerpt is from the book It’s Not You It’s Your Personality . . . Click here to read the rest of the book.