What Does Personality Have to do With Employee Conflict, Engagement, and Loyalty?
Imagine your team is facing a problem. Someone, let’s say Joe, the IT technician, has sent a rather passive-aggressive email about having no time for the office meeting on Thursday. Anxiety fills the air as everyone opens their inboxes, seeing another problem to handle.
Each team member responds from a different perspective.
- Susan uses her intuition, deciding the meeting isn’t necessary.
- Paul looks at it logically and suggests postponing it to Monday.
- Megan believes that the solution lies in more flexibility for the stressed team.
- Stephen sees a need for a better sense of structure.
No one is right, no one is wrong. They all have valid support for their opinions, yet the team is still stuck with a problem. A meeting needs to happen, but no one can agree on when.
Wouldn’t it be nice to have the tools to solve problems like these more easily? To keep your team on the same page, avoid negative feelings, and stop wasting time?
With over three decades of experience researching, writing, teaching, and speaking on emotional intelligence, Dr. Diane Hamilton knows how to apply her soft skill expertise to help your organization improve performance by refining your team’s behaviors.
After all, employees leave bosses, not companies. Engage your employees in working together to solve problems and you’ll increase their loyalty and lower the number of conflicts.