Businesses are increasing their presence on Facebook in hopes that users will pick the “Like” button about their company, product or service. This is becoming today’s “word of mouth” through technology.
A research brief from the Center for Media Research claims, “Apparently a consumer approval on social media trumps other messages when people want to show their support for local businesses. Leading ways that users show support are:
•75% of people tell their friends
•20% of people say they “Like” it on Facebook to show their support, compared with only 13% who write a review
•Millennials and women are even more likely to hop on Facebook
•40% of people under 35 “Like” a business; 49% in the 18-24 group, versus 18% who said they would write a review
•25% of women hit the “Like” button, versus 11% who write reviews”
This does not mean that Facebook will capture all business. “The study also showed:
•52% of adults under 35 visit more than two websites before checking out a local business
•63% of respondents under 35 head to Google
•24% visit Facebook;
•21% look at reviews sites and
•17% clicked on the first link on the search results page
•8% of people said a deal is the number one thing that influences them to try a local business”
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