Strategies for Improving Workplace Behavior and Performance

From Leadership Expert Dr. Diane Hamilton

Improving Workplace Conflict Requires Understanding Preferences

How do we know how others would like to be treated if we only look at things from our perspective?  Understanding personality and generational preferences is so important because we learn about opposing or differing perspectives.  To improve some of the key challenges in the workplace requires this understanding.  These challenges include poor soft skills, low emotional intelligence, lack of engagement, and a negative culture.  Many articles address how these problem stem from Boomer and Millennial conflict. Continue reading “Improving Workplace Conflict Requires Understanding Preferences”

The Cost of Low Engagement and How to Improve It

engagement

Many people misunderstand the meaning of engagement. It is important to note that engagement does not mean satisfaction. Engagement refers to an emotional commitment to an organization and its goals.  Engagement, generational conflict, emotional intelligence, and other communication issues are some of the most requested speech topics by organizations. This is not surprising because 60-80% of all difficulties in organizations stem from relationship-based issues.  Numerous studies have demonstrated a correlation between engagement and performance.  Leaders with high levels of engagement also were more transformational, had higher levels of interpersonal skills, and had a better sense of well-being. Continue reading “The Cost of Low Engagement and How to Improve It”

Expert Speaker and Trainer, Dr. Diane Hamilton, Available for Corporate Events

I have updated my speaker and training bio. Please click on the picture below to watch the video. To contact me for an event, please go to http://www.speakermatch.com/profile/drdianehamilton/

Researchers Debate Importance of Introverts Acting like Extroverts

 

Several courses I teach include discussion regarding the importance of understanding personality preferences.  Students often take personality tests to determine their “type”.  Part of their type includes whether they are introverts or extraverts (Myers Briggs spells extravert with an “a” instead of an “o”).  In my training to become a qualified Myers Briggs MBTI trainer, I learned that people have preferences for how they like to receive and process information.  We were told it was similar to how people prefer to write with their right or left hand.  That is why I found the recent Wall Street Journal article titled How an Introvert Can Be Happier:  Act Like an Extrovert to be so interesting.  The title contradicts some of what I learned in my training.

Continue reading “Researchers Debate Importance of Introverts Acting like Extroverts”

10 Most Important Steps to Obtain Dream Job

 

I often speak to students and career groups about how to obtain a dream job or reinvent a career.  I have listed some of the most important points from my lectures, with appropriate links to articles, to explain the process.  Be sure to click on the links listed under each step to watch videos and read the articles to get step by step instructions.

  1. Define Your Goals:  People fear making mistakes.  Although it can be argued there are no mistakes, only learning experiences, part of avoid mistakes is to have good goals.  The goals must be measurable with timeframes listed for when you wish to achieve those goals.
  2. Analyze “You” as the Product:  To get a job, you must showcase your talents by thinking of “you” as the product.  When you are networking and interviewing, you are “selling” a product and that product is you.   Be sure to analyze your online reputation.  You can be sure that companies will check on this.
  3. Create a Personal SWOT Analysis:  SWOT stands for strengths, weaknesses, opportunities and threats.  By creating a personal SWOT analysis, you can work on capitalizing on your strengths and find solutions for any weaknesses or threats.
  4. Analyze Your Competition: When you are interviewing, you must remember there are a lot of others that are competing for the same job.  Think of those things that you bring to the table that your competition does not.  What do others have that you need to be working on in the meantime?  Have you done your research?  If an interviewer asks you the question: “Why did you pick our company?” . . . do you have a good answer?  Know the answers to difficult job interview questions.
  5. Capitalize on Personality Skills: Part of finding the right job is based on understanding your personality preferences.  Personality tests like Myers Briggs MBTI can be very helpful in leading you to the right job.  It is also important to work on developing emotional intelligence. Find out why employers are placing as much value on EQ as IQ.
  6. Analyze Jobs:  Find out what jobs pay:  One of the first steps is to find out what a job is worth.  Consider what types of jobs motivate you.  Check out top 10 ways to find a job or have a job find you.
  7. Showcase Your Talents:  Use social networking to get noticed.  Find out how you can use a simple PowerPoint presentation and Camtasia to showcase your abilities.  If you are not on LinkedIn, you should be.  Use Google Docs and LinkedIn to get noticed.  Rev up your business card by adding a QR code to it.  Avoid putting these top 10 wrong things on resumes.
  8. Ace the Interview:  Once you are able to obtain an interview, use personality skills to wow them.  Deliver information in the job interview based upon understanding introverts and extroverts.  Keep in mind the proper answer to tough interview questions.
  9. Follow up on the Interview:  Always follow up with a thank you note.  It is important to stand out from the crowd and having manners is very important.  It is important to realize that millennials have unique job expectations and may not come across as respectful at times.
  10. Use what You Have Learned to Succeed: Continue to use the things you have learned in order to obtain the job.  Don’t stop setting goals.  Stay connected through social networking in case the job doesn’t work out.

Quora Confusion: How to Navigate This New Social Media Site

image via google.com

Quora is a social media site created by former Facebook employees.  It is designed to be an interactive question and answer site.  It appears to me to be like the Q&A section on LinkedIn where someone can ask a question and receive an answer in a more sophisticated way than a simple Yahoo Answers response.  Unlike Yahoo Answers, users must be a member of the site to view the discussions.  

I have received several notifications that people were following me recently on Quora, so I decided to give it another look yesterday.  Interestingly, this morning, the Wall Street Journal did a piece on Quora.  I was a bit relieved to hear that I wasn’t the only one who finds the site to be a bit confusing.  According to the WSJ article, “The site lacks instructions on how to use it; people just have to figure it out as they go. For example, a newcomer might not know that Quora answers can be voted up or down by seeing two tiny triangles that appear beside each answer. If I select the up triangle, this indicates I voted for that answer, and news of this vote is shared on the Quora home page of anyone who follows me. A number beside each answer indicates how many votes it has received so far. But unless you’ve used the site for a while, you wouldn’t know any of this.”

I like the Q&A section in LinkedIn and I think Quora has some possibilities.  I will have to give it another try.  I recommend reading the article in the Wall Street Journal to learn more about Quora and how to navigate within the site by clicking here

For now, I have answered questions on Quora including one titled: How do you know if you are emotionally intelligent?  If you are on Quora and want to see my response to that question click here.

Millennials Education and Workplace Success – Improving Emotional Intelligence

In 2010, research from Pew Center showed Millennials were not only the happiest of workers but they were also considered the most educated generation in history.  JustMeans.com reported, “Approximately 1-in-5 Millennials are college graduates while 26% are in school, and 30% are out of school but have plans to pursue a college degree. Some Millennials work, and others are in school– 24% do both and are employed while seeking an education. According the Pew Center, Millennials who are older and employed may be “the happiest workers in America.” More than one-third of employed Millennials describe their job satisfaction as “very happy,” while 29% of Baby Boomers and 27% of Gen Xers feel the same way.”

Even well-educated generations may not be savvy in all areas that could lead to their success at work.  Part of what makes a successful and happy worker is having the ability to get along with coworkers, having strong interpersonal skills and being emotionally intelligent.  The book, It’s Not You It’s Your Personality, addresses all of these important areas.  By understanding personalities and the psychology behind “why” people act the way they do, Millennials and all generations have a better chance of success at work and beyond.

A big part of understanding relationships and personalities is to understand emotional intelligence.  Authors such as Daniel Goleman have shown that one’s Emotional Quotient or EQ may be considered as important as one’s IQ.  Phoenix.Edu explained the importance of emotional intelligence in the workplace:  “Emotions play a primary role in both conscious and unconscious decisions. It is often easy to be reactive instead of proactive, and in the workplace, if the wrong choice is made, this can quickly lead into a danger zone. An inability to keep emotions in check can result in problematic issues that can either harm the individual’s career or tarnish the reputation of an organization. Examples of situations where emotions can come into effect are conflict management, colleague tension, dealing with irate customers, organizational power struggles, negotiations, competition, organizational resistance to change and even coping with managers who bully.”

To find out more about understanding personalities and emotional intelligence in the workplace, click here.

How to Get a Job Marketing You as the Product

Click on the picture below to watch the video of Dr. Diane Hamilton’s presentation:  “How to Get a Job Marketing You as the Product”:

Ask Dr. Diane: Do You Have A Question?

I have dedicated  a section of my blog to answering questions about the topics I cover in my books.  If you have a question about online learning, personalities in the workforce, how to get a job or reinvent your career, personal finance, social media or any of the other topics I cover here, please  email me at diane@drdianehamilton.com and I’ll be happy to post it here with my response.