Dr. Diane Hamilton's Blog

The Power of Perception in Organizations

As leaders strive to improve their corporate cultures, they often neglect to recognize a pivotal contributor to the success or failure of their organizations. The most effective leaders understand the value of perception. When we hear that word, we might think of an Internet meme of whether we see the blue or gold dress. Or, we might envision a picture with two circles that fool us into thinking they are different sizes. However, perception is much more than just how we see things. If we incorporate our intellect (IQ), emotions (EQ), culture (CQ), and curiosity (CQ2), we get our perception quotient (PQ). Through understanding the value of perception, leaders can tap into their employees’ abilities to improve communication and develop awareness by asking questions, which leads to developing empathy and interpersonal skills. Without recognizing the interconnection of these crucial components, organizations can miss opportunities to improve partnerships, expand into new markets, build innovation, and become a key player in a global economy. Because of this, there has never been a more critical time to develop our perceptual awareness. That begins with understanding the process.

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How to Promote Curiosity in the Workplace

You have probably taken a DiSC, MBTI, Emotional Intelligence, or other personality assessment. What you might not have taken yet is the assessment everyone is talking about, which is the CCI. The Curiosity Code Index™ (CCI) is a new assessment that tells you what inhibits your curiosity and helps you develop a plan to improve.

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Top 10 TED Talks for Insight on Curiosity

Curiosity has been linked in engagement, emotional intelligence, communication, motivation, creativity, innovation, productivity and more.  As part of research for Cracking the Curiosity Code, combing through TED talks was a fascinating way to review some important research into the area of curiosity.  The following includes some highlights from some of the most insightful talks that inspire and educate regarding the importance of curiosity.

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Curiosity: The Key to Improving Innovation, Engagement, Creativity, and Productivity

“I have no special talents. I am only passionately curious” – Albert Einstein

Everyone is born curious. So, what happens? Why do some people become less curious than others? For individuals, leaders, and companies to be successful, they must determine the things that hold curiosity hostage. Think of the most innovative companies, and you will notice they employ people who do not accept the status quo, they are not reluctant to change, they evolve with the times, they look for problems to solve, and focus on asking questions.

Billionaires Warren Buffett and Bill Gates held a question and answer session at Columbia University. Just after the 5-minute mark, the moderator asked, “What is it that you two share?” They both answered with the same thing: curiosity. Buffett said, “Well, we both certainly share a curiosity about the world.” Gates said, “I think that curiosity that Warren mentioned, is an amazing thing.”

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What Holds Us Back? 4 Things Holding Our Curiosity Hostage

We are often told to follow our passion.  Even if we determine our passion, some things hold us back from pursuing our natural sense of curiosity.  Curiosity has been called a sort of mental itch.  There are surprisingly few studies about curiosity because it is difficult to study.  Some people are more naturally curious than others. It can be important to have curiosity hardwired into us because it helps us grow and develop.  There are factors like stress, aging, drugs, genetics, etc. that could impact our level of curiosity.  Outside of medical issues or lack of financial capabilities, I have found four major things that hold people’s curiosity hostage including fear, the way things have always been done, parental/family/peer influence, and technology.

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Improving Workplace Conflict Requires Understanding Preferences

How do we know how others would like to be treated if we only look at things from our perspective?  Understanding personality and generational preferences is so important because we learn about opposing or differing perspectives.  To improve some of the key challenges in the workplace requires this understanding.  These challenges include poor soft skills, low emotional intelligence, lack of engagement, and a negative culture.  Many articles address how these problem stem from Boomer and Millennial conflict. Continue reading “Improving Workplace Conflict Requires Understanding Preferences”

How to Develop Top Soft Skills Not Learned at School or Work

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Job listings often describe the skills needed to perform in a position. However, many of the skills required for success fall under the category of soft skills.  Many employees may be hired for their knowledge and yet may end up being fired for their behavior or lack of social skills.  Forbes reported that 46% of newly hired employees will fail within 18 months.  Mitchell Communications Group found that companies lose $37 billion a year in the United States due to miscommunication.  Research from Adecco Staffing considered what the C-suite thinks about the type of skills employees lack. They found that the C-suite believed 44% lacked soft skills including communication, critical thinking, creativity, and collaboration.  This has led to missed growth opportunity, low productivity, and reduced profits. Continue reading “How to Develop Top Soft Skills Not Learned at School or Work”

The Cost of Low Engagement and How to Improve It

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Many people misunderstand the meaning of engagement. It is important to note that engagement does not mean satisfaction. Engagement refers to an emotional commitment to an organization and its goals.  Engagement, generational conflict, emotional intelligence, and other communication issues are some of the most requested speech topics by organizations. This is not surprising because 60-80% of all difficulties in organizations stem from relationship-based issues.  Numerous studies have demonstrated a correlation between engagement and performance.  Leaders with high levels of engagement also were more transformational, had higher levels of interpersonal skills, and had a better sense of well-being. Continue reading “The Cost of Low Engagement and How to Improve It”

Soft Skills: Critical to Employee Success

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Attend any leadership conference, and someone likely will bring up startling statistics regarding how employees and leaders lack something they refer to as soft skills. This term is used to describe many qualities that include interpersonal skills, emotional intelligence, and other personality-based issues. The problem that many organizations have experienced is that people are hired for their hard skills, or in other words, for what they know (knowledge). Then later, are often fired for their lack of soft skills, or what they do (behaviors). If employers recognize the importance of soft skills, they can avoid costly hiring and training mistakes, improve turnover, and boost productivity. Continue reading “Soft Skills: Critical to Employee Success”

Researchers Debate Importance of Introverts Acting like Extroverts

 

Several courses I teach include discussion regarding the importance of understanding personality preferences.  Students often take personality tests to determine their “type”.  Part of their type includes whether they are introverts or extraverts (Myers Briggs spells extravert with an “a” instead of an “o”).  In my training to become a qualified Myers Briggs MBTI trainer, I learned that people have preferences for how they like to receive and process information.  We were told it was similar to how people prefer to write with their right or left hand.  That is why I found the recent Wall Street Journal article titled How an Introvert Can Be Happier:  Act Like an Extrovert to be so interesting.  The title contradicts some of what I learned in my training.

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