Strategies for Improving Workplace Behavior and Performance

From Leadership Expert Dr. Diane Hamilton

Grammar: When It Just Does Not Sound Correct

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My job has taught me that a lot of people struggle with grammar and spelling. My first sentence brought to mind one of the most common spelling errors. Many of my students type “a lot” as one word, which is incorrect. There is no such word as “alot”. If spelling is not hard enough, grammar is just as tricky because some things that are correct, do not sound correct. I know I tend to say things incorrectly just to sound like everyone else. For example, people might look at you funny if you correctly stated, “that is she” instead of incorrectly stated “that is her”. Continue reading “Grammar: When It Just Does Not Sound Correct”

Millennial Student Entitlement Issues

 

The word Millennials is used to describe adults born between the years of 1980 and 2000.  They are also known as Generation Y.  Jean Twenge, author of Generation Me explained Millennials tend to be more self-focused and may expect to receive a lot of recognition. Sixty Minutes aired an interesting story titled The Millennials are Coming.  In this show, they explained how this younger generation expects good things and expects them with little effort. I have noticed that this sense of entitlement has carried into the online classroom setting.

Most of my students are very respectful. They follow directions.  They ask questions with the proper tone.  However, there are a few that are more demanding.  Although I have not formally studied the age group of the students who demonstrate issues with entitlement, I have noticed that my older Baby Boomer students seem to demonstrate more respect.

Continue reading “Millennial Student Entitlement Issues”

Online vs. Traditional Faculty Demands

MOOCs have drawn attention to the different requirements of online vs. traditional teaching jobs.  I recently watched Dr. Dani Babb’s Udemy presentation titled How to Make Money Teaching as an Online Professor.  She said something that I thought was interesting.  She had worked as a traditional professor prior to becoming an online professor.  When she discussed the job requirements of an online professor, she mentioned that online professors have to deal with students who expect a lot more interaction in the online environment than the traditional one.  This is very true.  This is also something that I do not think gets enough attention in the media.

Continue reading “Online vs. Traditional Faculty Demands”

Changing the Way Students Perform Online Research

 

Google and other search engines have changed the way people locate information.  The problem is that online students think of Google as a proper tool to use to perform research for assignments.  Google Scholar may provide access to some scholarly research.  However, most online schools prefer that students use the school’s library search feature.  It is important that students consider the reliability of the type of content that is available on traditional websites.

Pew reported that the majority of students are not able to recognize bias in online content.  This has become frustrating for professors because these skills should be taught in first-year college courses.  Turnitin’s white paper titled What’s Wrong with Wikipedia, reported that in over 37 million papers submitted by students, there were 156 million matches to content found from the Internet.  This means that students use sites like Google Books, May Clinic, Yahoo Answers, Wikipedia, etc.  These are unacceptable sources to use for college-level courses.

According to Turnitin’s research, the following problems exist with student’s research behavior:

  • Problem: Students value immediacy over quality – Students use sites like Wikipedia to find quick answers.  Wikipedia may offer some valuable resources at the bottom of their site to support the content. Solution:  These sources are usually available through the school’s library search feature.  Schools’ search engines are quite easy to use. They access some of the best material available for free.  Students can easily mark a box for peer-reviewed studies.  This will ensure that their research contains quality information.
  • Problem:  Students often use cheat sites – Students may find sites that offer to write their papers for a fee.  Most of these papers are captured within Turnitin’s plagiarism detecting software. Therefore when students buy the paper and submit as their own, the software will detect it as plagiarized.  Solution:  The time it takes to find and buy a paper on the Internet could have been used to simply write an original paper.  Nothing is gained from submitted plagiarized work.  Students risk getting expelled.  Most assignments are not that long or difficult.  The point of writing them is to gain knowledge.  Students who attend school just to obtain a piece of paper will not be prepared for the working world.  They will spend money on a degree that will not help them if they have not learned the information.
  • Problem:  Research is not synonymous with search – Students may put a lot of faith in the information found on the Internet.  Just because a site allows people to ask and answer questions, does not mean that the answers are correct. Searching for answers on the Internet does not mean that the answers are based on actual research.  Solution:  Using peer-reviewed sources that are available through the school’s library ensures that the information in the article has been reviewed by the author’s peers.  These studies are actual research.

There are times when assignments allow for students to use websites like Apple.com, or other corporate or news sites.  If this is allowed by the instructor, students must be able to recognize if the site is highly regarded. An example might be The New York Times.  If students are in doubt, they should direct questions to their instructor for guidance.

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Advantages of Peer Interaction in Online Learning

One of the most important ways students learn in online courses is through peer-to-peer interaction.  In my experience with traditional classrooms, there were far more lectures and much student involvement.  The professors spoke “at us” in traditional courses. In online courses, there is more of a group discussion. Students receive the professor’s perspective as well as viewpoints from every student in the course.  In my opinion, this makes for a much more interesting and interactive classroom.

Not all students are fans of lecture-based learning.  MOOCs may experience high dropout rates due to their lecture-based format. According to the article MOOCs: Will Online Courses Help More Students Stay in School, “Critics of MOOCs are quick to point out their low completion rates (fewer than 7% of students complete the courses on average). They also note that the courses take the ineffective lecture format and make it the primary mode of learning.”

The types of online courses I have taught rely very little, if at all, on lectures.  The courses include more peer interaction and written assignments. The peer interaction revolves around discussion questions.  There are usually at least two discussion topics posted each week.  Students must respond to the initial question and respond to their peers’ postings as well.  This requires students to address the question, discover other students’ perspectives, and develop critical thinking skills.

Students’ responses to their peers must include substantive comments and well-constructed follow-up questions.  These questions often develop the conversation and create a dialogue.  Every student can see these discussions.  Every student can interject their comments.  It creates a pool of information that would not be provided to students in a lecture hall.  It allows for much more depth to the exploration of the topic.

In a traditional course, the professor may give their insight and opinions about a topic.  In an online course, this is possible as well. What is different is the amount of interaction required by the students.  Granted, things may have changed since I took traditional courses in the 80’s.  However, based on what I read and what I hear from my students, traditional college courses have not changed that much.  I believe that is why there is such an interest in MOOCs.  They add a new dimension that traditional courses have lacked.  However, MOOCs may not provide the peer interaction is the same way that regular online classes can.  The reason for this is due to the number of students in class.  MOOCs are massive.  Most online courses I teach include fewer than 20 students. When there are too many students, the discussions become overwhelming and no one takes the time to read all of the postings.

The best part of peer interaction is that students can learn from everyone’s experiences. Many online students have had decades of experience. This provides a wealth of knowledge that may be added to the professor’s perspective.  This allows everyone, including the professor, to garner important insight.

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Hiring Graduates Based on Personality Skills

HR professionals within organizations have given personality assessments to potential employees for many years. I was asked to take a personality assessment for a pharmaceutical sales job in 1987.  The changes I have noticed since that time include the type and frequency of personality tests given.  What also may be trending is the fact that leaders of schools have become more interested in personality assessments. In the Wall Street Journal article Business Schools Know How You Think, but How Do You Feel, author Melissa Korn explained, “Prospective MBA students need to shine by showing emotional traits like empathy, motivation, resilience, and dozens of others.”  Schools may be interested in these traits because organizations value these traits.  Korn also explained, “Measuring EQ-or emotional intelligence quotient-is the latest attempt by business schools to identify future stars.”

I find this trend to be particularly interesting because I teach business, I am a qualified Myers Briggs instructor, a certified EQ-i instructor, and I wrote my dissertation on the relationship between emotional intelligence and sales performance.  I have also witnessed that online schools have placed more importance on personality assessments. Many of my first-year students must take a Jung-like personality test.  Many of my undergraduate and graduate business students have to assess their EQ.

I think it is important for these personality preference and emotional intelligence issues to be addressed in online courses.  Some of the things that may hurt a graduate’s chance of obtaining is job include having poor self-assessment skills, poor interpersonal skills, and a lack of concern for how they are perceived by others.

When I was in pharmaceutical sales, they rated us each year on our concern for impact.  It was such an important part of what they believed made us successful in the field, that there were consequences to poor judgment and rude behavior.  In the book, It’s Not You It’s Your Personality, there is a chapter regarding concern for impact, as well as one for Myers Briggs MBTI, Emotional Intelligence, DISC, and many other personality assessments that may help young adults in the workplace. One of the universities for which I teach requires students to read this book in a foresight course.

It is important for online students to learn about these assessments because employers use them.  Some personality traits stay with us throughout our lives.  The MBTI is an example of an assessment that determines preferences that may not change.  This assessment may be helpful to students who are not sure about career paths.  Other assessments like the EQ-i determine emotional intelligence levels.  The good news about emotional intelligence is that it may be improved. Marcia Hughes has written several books about how to improve EQ in the workplace.  The savvy online students will work on developing their EQ and understanding personality preferences before they graduate.  By being proactive, students may have a better chance of being successful in a career that matches their personality preferences.

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What to Expect in Online Doctorate Degree Courses

As a doctoral chair, it is my responsibility to help guide students through their doctoral dissertation process.  In order to receive a doctorate through online courses, there is a series of courses that students take prior to the time they begin writing the proposal for their dissertation.  Each online program varies to some degree.  Based on the two programs I have either taken or taught, I can say that they were pretty similar.  The following is what students might expect from an online doctoral program.

Students must first complete a series of online courses that address their field of study. For example, I received a degree that is titled: Doctor of Philosophy in Business Administration with a Specialization in Management.  That means that those initial courses included a specific focus on business management.  Some students may combine their Master’s with their Doctorate.  Assuming that students have already taken the thirty or so credits required for a Master’s degree, there may be another 10 or 15 courses required in the field of specialization. In this case, it would be to study business management.  These courses are not that different from taking graduate-level classes.

After finishing those courses, students begin taking courses that are more specific to the proposal and final dissertation.  It is difficult to state how many courses may be required at this point. Some students require fewer courses than others based on how much work they complete within the scheduled time for each course.  I have had some students make it through the dissertation in the process by taking only three dissertation courses.  Others may take a dozen or more courses to finish.  It depends upon how much students have done on their own prior to beginning the doctoral courses, how quickly they work, and the type of research they do.

The steps in the doctoral process include writing the proposal (which describes how the study will be performed, aka chapters 1-3 of the final dissertation), obtaining proposal approval, doing the research, writing the final dissertation (updating Chapters 1-3 and writing Chapters 4-5), obtaining approval for the dissertation, defending the dissertation in an oral presentation, and finally having the doctoral chair, doctoral committee, and dean give a final seal of approval.

The hardest part generally seems to be writing the proposal or the first three chapters.  This is difficult because students have to learn how to write in a very specific and scholarly way.  There are templates that may provide helpful information regarding alignment, content requirements, and formatting.   Students work very closely with their chair during this time.  Students must also have at least two committee members.  Some schools, like the one I attended, required an additional outside member to review the dissertation.  All members of the committee must have a doctorate.

Students usually work strictly with the chair until Chapters 1-3 are ready to submit. At that point, the committee looks at the work to give input and make suggestions.  After all adjustments are made, the proposal goes through several stages of approval.  Students may need to submit more than once if there are changes requested. This is commonly the case.  Once the proposal is approved, students can perform the study, and eventually write the last two chapters that describe the results.  This final document goes through the chair and committee approval process again, and eventually must meet with the dean’s approval.  The last step is for students to defend the dissertation in an oral presentation.  Usually that is the easiest part of the process because students know their study inside and out by that time.  It takes some students just a few years to go through the process.  Others take much longer. Some never finish.  It is a very difficult process.  However, in the end, it is worth it.

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Top Resources for Writing College Papers

Please review the following video and articles for help with formatting, APA, grammar and other writing issues.  To return to Dr. Diane Hamilton’s blog, click here. For updates on help with writing, bookmark the following page:  Dr. Diane’s Writing Help