Customer service Archives - Diane Hamilton

TTL 646 | Delivering Exceptional Customer Service

Bringing Technology To Education With Dr. Peter Hirst and Delivering Exceptional Customer Service With Micah Solomon

With the vast technological access we have today, a bigger room for experimentation opportunities has opened up. Talking about the great and exciting things in the world of technology and bringing that information through his educational programs is Senior Associate Dean for Executive Education at MIT Sloan School of Management, Dr. Peter Hirst. In this episode, Dr. Hirst shares with Dr. Diane Hamilton his journey from London to MIT along with the latest about artificial intelligence and access to information. Known for his innovative executive education programs for individuals and companies, Dr. Hirst lets us in on how he develops, designs, and delivers the programs out there.

One of the main issues businesses and organizations grapple with is customer service. Top authority on customer service, Micah Solomon, sits down with Dr. Diane Hamilton to share how we can overcome this problem and create great customer experience. Author of the book, Ignore Your Customers (And They’ll Go Away), he lets us in on how he delivers turnaround customer service to organizations, starting with its culture, and cites some great examples of big companies who do exceptionally with their customer service.
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Getting Creative With Customer Experience with Jeff Tobe

Customer experience beyond customer service is the name of the game. It differentiates great brands from the bad ones. However, it depends on how engaged your people are with what they do. “The Guru of Creativity,” professional speaker, and bestselling author Jeff Tobe talks about how identifying your business’ touchpoints and encouraging creativity in the workplace lead to better customer experience for your clients and an increase in your bottom line. Jeff also touches on the value of curiosity and how you can incorporate it into your company culture. Sure, you are busy running your business. Jeff teaches you how to develop the habit of creativity with just an hour a day.
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How To Have The Best Customer Service with Shep Hyken and Leading With Courage, Compassion, And Wisdom with Jim Bouchard

With so many business competitors at hand today, it has become very important to stand out. One of the ways to do this is by taking care of your customers. Customer service and experience expert, Shep Hyken, gives great insights about his field. He is the Chief Amazement Officer of Shepard Presentations, a New York Times and Wall Street Journal bestselling author, as well as a professional speaker. Shep shares some tips on how you can become a better and good speaker and provides the three must-do items you can’t avoid. He also touches on his latest book, The Convenience Revolution, and gives us a sneak peek into the six important principles, covering topics from self-service and reducing friction in order to have the best customer service.

In this fast-paced and ever-changing world, it is important for businesses to become adaptable and to take leaps towards change to avoid getting left-behind and ultimately fail. Jim Bouchard talks about the role of leadership in business success. As an international leadership activist, speaker, trainer, executive mentor, and author, Jim has gained insights on what it truly takes to become a leader. He talks about his book, The Sensei Leader, and shares how the job of a leader is to inspire people to their very best and operate on it with courage, compassion, and wisdom.

Continue reading “How To Have The Best Customer Service with Shep Hyken and Leading With Courage, Compassion, And Wisdom with Jim Bouchard” →

Top 15 Jobs in America

In researching information for my book, How to Reinvent Your Career, I found it interesting to see the types of jobs that are no longer on the market due to changes in technology. Just as jobs are disappearing, others are being created as well. If you are interested in seeing what the top most popular jobs in the US are, check out the recent article by jobs.AOL. According to their report the top 15 jobs include:

1. Retail Sales

2. Cashiers

3. Office Clerks

4. Food Preparation and Service Workers

5. Registered Nurses

6. Waiters and Waitresses

7. Customer Service Reps.

8. Material Movers

9. Janitors

10. Stock Clerks and Order Fillers

11. Secretaries

12. Bookkeeping, Accounting and Auditing Clerks

13. General Managers

14. Tractor-Trailer Truck Drivers

15. Elementary School Teachers

To find out more specifics about what these jobs pay and education requirements, check out the article by clicking here.