Making Innovation Easier For Leaders With Kaihan Krippendorff and Creating Better Leaders Through Proper Communication With Tracey Thomson

TTL 653 | Making Innovation Easier

Making Innovation Easier For Leaders With Kaihan Krippendorff and Creating Better Leaders Through Proper Communication With Tracey Thomson

Innovation is key to every company’s growth. How one business succeeds solely depends on how it is run by a leader. Today, Dr. Diane Hamilton interviews Kaihan Krippendorff about innovation and leadership. Kaihan is a strategy, innovation, and transformational keynote speaker, author, the Senior Advisor at Coplex, and the Founder of Outthinker. Join Kaihan as he talks about how they are making innovation easier for leaders and breaks down INOVATE, sharing how entrepreneurial actions and intentions can lead to better opportunities for any business.

Body language and communication are necessary for business development. Dr. Diane Hamilton interviews Tracey Thomson, the co-author of the Globe and Mail Canadian bestseller Truth and Lies: What People Are Really Thinking and the Director of Business Development at TRUTHPLANE.  Tracey shares what their company is doing in helping companies resolve communication issues. She also explains some key concepts being discussed in her book.
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TTL 646 | Delivering Exceptional Customer Service

Bringing Technology To Education With Dr. Peter Hirst and Delivering Exceptional Customer Service With Micah Solomon

With the vast technological access we have today, a bigger room for experimentation opportunities has opened up. Talking about the great and exciting things in the world of technology and bringing that information through his educational programs is Senior Associate Dean for Executive Education at MIT Sloan School of Management, Dr. Peter Hirst. In this episode, Dr. Hirst shares with Dr. Diane Hamilton his journey from London to MIT along with the latest about artificial intelligence and access to information. Known for his innovative executive education programs for individuals and companies, Dr. Hirst lets us in on how he develops, designs, and delivers the programs out there.

One of the main issues businesses and organizations grapple with is customer service. Top authority on customer service, Micah Solomon, sits down with Dr. Diane Hamilton to share how we can overcome this problem and create great customer experience. Author of the book, Ignore Your Customers (And They’ll Go Away), he lets us in on how he delivers turnaround customer service to organizations, starting with its culture, and cites some great examples of big companies who do exceptionally with their customer service.
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TTL 645 | Creating Online Engagement

Creating Healthy Online Engagement With Audiences With David Meerman and Dealing With Failure With Fred Colantonio

Even in the age of instant connection and communication, many companies find it difficult to communicate organically. Connecting with online audiences is an indispensable skill that every company needs to have in its toolkit in order to keep their audiences engaged with them. David Meerman Scott, an acclaimed business strategist and the author of Fanocracy: Turning Fans Into Customers and Customers Into Fans, sits down with Dr. Diane Hamilton and discusses how companies can create and maintain healthy online engagement with their customers.

Failure is a subject that we, as a society, have become averse to because it’s such a difficult thing to feel and talk about. But though we find it difficult to accept, it is also the root and origin of innovations and incoming success. Fred Colantonio, a trained professional criminologist who investigates behavioral patterns within groups of people, gets to the nitty-gritty of how you should be dealing with failure, and how processing it in a healthy way is the best way for you to turn it into something more.
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How to Promote Curiosity in the Workplace

You have probably taken a DiSC, MBTI, Emotional Intelligence, or other personality assessment. What you might not have taken yet is the assessment everyone is talking about, which is the CCI. The Curiosity Code Index™ (CCI) is a new assessment that tells you what inhibits your curiosity and helps you develop a plan to improve.

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TTL 609 | Think Like Amazon

Think And Win Like Amazon With John Rossman and Experimentation Programs With Chris Goward

Amazon is one of the leading eCommerce businesses around the globe. In this episode, former Amazon executive and the author of Think Like Amazon, John Rossman, provides some strategies and ideas on how to think and win like Amazon. He also shares his thoughts on the impact of perception on how we run our business.

The best companies have experimentation as a core competency where they ask and answer decisions using experiments. Chris Goward, an author, digital disruption expert, and the Founder of WiderFunnel, provides insights on using experimentation as a way to achieve marketing success and business decisions. Chris also talks about conversion rate optimization, changing culture, improving curiosity, and more.
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