With so many business competitors at hand today, it has become very important to stand out. One of the ways to do this is by taking care of your customers. Customer service and experience expert, Shep Hyken, gives great insights about his field. He is the Chief Amazement Officer of Shepard Presentations, a New York Times and Wall Street Journal bestselling author, as well as a professional speaker. Shep shares some tips on how you can become a better and good speaker and provides the three must-do items you can’t avoid. He also touches on his latest book, The Convenience Revolution, and gives us a sneak peek into the six important principles, covering topics from self-service and reducing friction in order to have the best customer service.
In this fast-paced and ever-changing world, it is important for businesses to become adaptable and to take leaps towards change to avoid getting left-behind and ultimately fail. Jim Bouchard talks about the role of leadership in business success. As an international leadership activist, speaker, trainer, executive mentor, and author, Jim has gained insights on what it truly takes to become a leader. He talks about his book, The Sensei Leader, and shares how the job of a leader is to inspire people to their very best and operate on it with courage, compassion, and wisdom.