Uber is an app (iPhone and Android) that allows you to request a black Towncar or SUV rather than a typical cab in the U.S. and Canada. When you use the app, it finds your location and allows you to order an “Uber”. You can see all of the black cars in your area on a map. You can simply pick the closest driver and the system will send you an alert on your cellphone to let you know the car is on its way. The service alert includes your driver’s name and his cell phone. You can even watch the vehicle coming toward your location on the map.
I spoke to a frequent user of Uber who told me that it normally takes about 5-10 minutes for the vehicle to arrive. The driver opens the car door for you. They usually have bottles of water, candy, gum, and other handy items. The price is a little more than a standard cab. However, she felt that the few dollar difference was well worth it.
When you reach your final destination, you do not have to worry about having cash, tipping, or even dealing with negotiations. Since your information is stored in the app, the receipt is simply sent to your email. They ask you to rate the drivers so that they can be sure they have excellent service. I was told that drivers need to maintain a 4.7 out of 5 star rating in order to continue driving for the company.