EQ Archives - Page 3 of 3 - Diane Hamilton

Top 5 Sources of Emotional Intelligence Information

Emotional Intelligence or EI has received a lot of attention thanks to Dr. Daniel Goleman and others. There are several definitions of EI, but one of the most basic definitions is: The ability to understand your own emotions as well as those in others. I have a lot of my doctoral students working on dissertations involving emotional intelligence.

I know that there are a lot of books about EI, but I thought I’d share with you some of the ones that I find most helpful. If you are interested in finding out more about EI, I suggest you check out the following:

General Resource of Understanding Emotional Intelligence: Emotional Intelligence: 10^th Anniversary Edition; Why it Can Matter More Than IQ by Daniel Goleman . . . click here.
Great Resource to Compare 3 Models of Emotional Intelligence: Emotional Intelligence: Key Readings on the Mayer and Salovey Model by Peter Salovey, Marc Brackett and John Mayer . . . Click here – Excellent resource for those doing research on EI that want to compare the basics of Mayer & Salovey, Bar-On and Goleman’s work. There is a great table on page 88.
Important Work by Reuven Bar-On: The Handbook of Emotional Intelligence: Theory, Development, Assessment, and Application at Home, School and in the Workplace by Rueven Bar-ON and James Parker with a forward by Daniel Goleman. . . Click here.
Good Resource for Emotional Intelligence at Work: The Emotionally Intelligent Workplace by Cary Cherniss and Daniel Goleman . . . Click here.
Exercises to Increase Emotional Intelligence: Emotional Intelligence in Action by Marcia Hughes, Bonita Patterson and James Bradford Terrell . . . Click here. I received my EI certification training through Marcia Hughes’ group.

I know I said I would include the top 5 . . . but for those of you interested in my dissertation: Examination of the Relationship Between Emotional Intelligence and Sales Performance . . . Click here.

EQ vs. IQ

I did quite a bit of research about the importance of emotional intelligence (EI) for my dissertation. I found that higher levels of EI did have a correlation with sales performance. This article brings up an interesting discussion about emotional quotient or EQ and IQ. It is often stated that companies are now looking at EQ over IQ. Mayer et al may not have stated this directly . . .however, many people do believe that EQ is extremely important. I still have some reservations about how accurately we can measure EQ, considering that the instruments are require self-assessment. For more information about this topic, check out the link below.

http://www.psychologytoday.com/blog/the-personality-analyst/200909/what-emotional-intelligence-is-and-is-not

5 Things You Should Know About Personality in the Workplace

Five Things You Should Know About Personality In The Workplace

#1 Taking personality tests like the Myers Briggs Type Indicator (MBTI) can be a helpful in discovering how to get along with people at work. Conflicts may arise due to a lack of understanding of personality preferences. When people understand why others act the way they do, they are more likely to accept one another.

#2 Learn the differences between how people process information. If you take the MBTI, you will learn that there is a big difference between introverts and extroverts. An introvert tends to think before they speak. An extrovert tends think as they speak. Frustrations often occur when an extrovert thinks an introvert responds too slowly or when an introvert thinks an extrovert never stops talking. By understanding personality preferences, these conflicts can be avoided. If you are an extrovert, try to give introverts time to answer questions. Don’t answer for them, assuming they didn’t understand the question or didn’t hear you. If you are an introvert, try to realize that an extrovert expects you to answer quickly. Give them something to tide them over until you have an answer. Say something like, “that is interesting . . . let me think about that for a moment.”

#3 Your emotional intelligence quotient or EQ can sometimes be more important than IQ. Emotional intelligence is the ability to understand your own emotions as well as those in others. Many organizations are looking for emotionally intelligent leaders. There are tests like the EQ-i that can measure your emotional intelligence quotient.

#4 It is important to consider your “concern for impact”. This basically means how much you care about what others think of you. Some companies even rate people on this as part of the annual performance review. If you aren’t paying attention to people’s reactions to what you say and do, you need to start noticing.

#5 Know when to keep your mouth shut. Many office conflicts come from people not knowing when to shut up. People know it isn’t a good idea to talk about others behind their back but it still happens all of the time. If you do this . . . it WILL come back to bite you later.